Nurse of Pharmacist with European Language

Berkley Pharmaceutical and Life Sciences is currently recruiting for Medical Information Associate for a new call centre based in Ireland or Internationally.

This is an expanding company and the role will sit in a new European hub for Medical Communications working with a top Pharmaceutical organisation.

We are looking for Nurses, Pharmacists or Life Science professionals who can speak Danish and English

Role/Opportunity:

Respond accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.

Analyze caller’s questions to formulate an accurate and concise response using client-approved technical resources.

These inquiries may come from consumers and health care professionals.

These responses may include advising of possible side effects, medical device consultations, speaking from the prescribing information, or answering commonly asked technical or medical inquiries.

Delivering approved disease state information.

Identification and recording of adverse events and product complaints utilizing approved forms and/or databases may be required.

Documenting call information according to protocol.

Maintain knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and FDA/ICH regulations.

Train and coach Medical Information Associates and Customer Assistant Specialists (CAS).

Work closely with internal and external client contacts (up to and including members of client management) to resolve complex customer and HCP issues.

Skills/Experience

Bachelors degree in a science/health-related field

Multi-lingual – proficient in English and Danish

Some relevant medical experience in the healthcare or pharmaceutical industry with responsibilities involving counselling or providing medical information OR

Some Customer Assistant Specialist (CAS) or Senior CAS experience, or

Equivalent combination of education, training or experience that provides the knowledge, skills, and abilities to perform the job.

If you are currently in employment or not interested in hearing about new roles you may be able to recommend someone for this existing opportunity. We are looking to commence interviews on the week beginning 23rd November and the roles will be available for a January start.

Berkley Pharmaceutical and Life Sciences is a specialist recruitment consultancy which recruits pharmaceutical, clinical and medical device professionals throughout Ireland, Asia, UK and Australia

For more information go to http://www.berkley.ie/