Support Officer, P-3

DEADLINE FOR APPLICATIONS: 12 Jan 2010

ORGANIZATIONAL UNIT: International Criminal Tribunal for the former Yugoslavia

DUTY STATION: The Hague

VACANCY ANNOUNCEMENT NUMBER: 09-ADM-ICTFY-423021-R-THE HAGUE

The appointment is limited to ICTY. Extension of the appointment is subject to extension of the mandate and/or the availability of the funds. As the international tribunals are not integrated in the secretariat, UN Staff Members serve on assignment or secondment from their parent department/office if selected. ICTY is a smoke free environment.

Remuneration

Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered.

More Info

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Responsibilities

This position is located in the Victims and Witnesses Section, Registry. As part of a team directed by the Chief, Victims and Witnesses Section (VWS), the incumbent ensures the provision of support services to maintain the physical, emotional and psychological well-being of victims and witnesses appearing before the ICTY. The incumbents’ responsibilities will encompass receiving and verifying details about victims and witnesses appearing before the ICTY; recording details about them on file and other records; assessing needs and making preparations prior to the arrival of the witness, provision of care during the testimony period and follow-up/referral care post-testimony. This includes; assisting in the preparation of all victims and witnesses traveling to The Hague and where necessary making prior arrangements for their care during the time of their stay; following on a regular basis Court hearings to monitor the well-being of victims and witnesses during their testimony, and providing counseling, support interventions and debriefing to witnesses before court, during court session breaks and at the end of testimony or anytime throughout their stay in The Hague; assessing victim and witnesses needs for medical or other professional intervention and to ensure that such assistance is effectively provided by liaison with relevant specialist bodies in The Netherlands that provide medical, psychological and psychiatric assistance; facilitating referrals for follow-up services with relevant national bodies and NGO’s that provide assistance and support to victims and witnesses in countries where they reside. The incumbent will work collaboratively with other Units of the VWS to ensure comprehensive support services to witnesses. They will be required to maintain up-to-date and detailed records on individual cases of victims and witnesses, their needs, and the assistance required and provided to them, will assist the Deputy and the Chief of VWS in the development, production and updating of existing materials and resources to inform victims and witnesses about their appearance before the ICTY, and will at all times maintain strict confidentiality about any matters relating to victims and witnesses.

Competencies

• Professionalism – Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. • Teamwork – Works collaboratively with colleagues to achieve organisational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. • Client Orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients’ informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. • Managing Performance – Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.

QUALIFICATIONS

Education

Advanced university degree in Social Work, Psychology or other relevant subject. A first level university degree in combination with qualifying experience may be accepted in lieu of an advanced university degree.

Work Experience

Minimum of 7 years of progressively responsible experience in the witness support field.

Languages

English and French are the working languages of the Tribunal. For the post advertised, fluency in oral and written English is required. Knowledge of Bosnian/Serbian/Croatian is highly desirable. Knowledge of Dutch and/or French is an advantage.

Other Skills

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). English and French are the two working languages of the United Nations Secretariat. The United Nations Secretariat is a non-smoking environment.

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.

PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE DEADLINE WILL NOT BE ACCEPTED.

How to apply

All applicants are strongly encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement. Because applications submitted by United Nations (UN) staff members are considered first, provided the eligibility requirements set out in ST/AI/2006/3 are met and the application is submitted in a timely fashion, staff members should apply within 15-day or 30-day mark.

Online applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please go to “My UN” page and check the status of your application by clicking on “View Application History”, and resubmit the application, if necessary.

To start the application process, applicants are required to register by opening a "My UN" account. Go to Login, and Register as a User. Fill in the form and choose a User Name and Password.

After opening the account, applicants may apply for vacancies using the Personal History Profile (PHP) provided. Once the PHP has been completed for a particular vacancy, it can be saved and used for future applications. The PHP may be up-dated, when necessary, for future applications.

In completing the PHP, please note that all fields marked with an asterisk must be completed.

UN staff members must submit scanned copies of their two latest Performance Appraisal System (PAS) reports at the time of application to the appropriate Human Resources Office (HRO)/Personnel Office (PO) to the email address below, clearly indicating the vacancy announcement number. In case you have no access to the digitizing equipment, please submit hard copies of the two latest PAS reposts to the relevant HRO/PO via fax.

Fax: 31- (0)70-512 8843

Please see the Frequently Asked Questions, if you encounter problems when applying.

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